FAQs - Prepack Questions and Answers

Thank you for using Network for your back to school requirements. Our prices, customer service and systems are very competitive and hope you enjoy our customer experience. The Back to School for your school and Network Educational Australia runs extremely smoothly due to the experience of the staff and the processes we have in place. For any queries – please email to info@network-ed.com.au – we can process your request in an orderly way. Avoid phoning at this busy time as it will not speed up the positive customer service outcome you require.

Important:

Items are FIRM SALE – no returns unless item is faulty or incorrectly supplied

Ensure you place your order before the CUT OFF date – otherwise we cannot guarantee supply to you in time for the start of school.

All orders are HOME DELIVERY – make sure you are in contact with ARAMEX COURIERS if parcel was missed.

HELP or QUERY – send an email to info@network-ed.com.au explain your request and add invoice number etc to make it easy for us to track.

To make it easy for you:

The booklist, which you complete and return by the due date, is processed, assembled and packed in our warehouse. Any items which are unavailable are backordered (i.e. recorded) and supplied at no extra cost to the student at home, or delivery address given, when the item(s) become available.

The parcel is delivered to your home for collection. If you are not present when Aramex Couriers arrive at your home, a delivery note will be left with a contact number to follow-up. We cannot leave parcels unless specific permission is stated in your order which we can then pass on to Aramex Couriers. Please liaise with Aramex Couriers direct as they are excellent at support and is the quickest way to find and collect your parcel.

Customising booklists for your school

Booklists are developed co-operatively with your school and designed to your school's specifications.

I would like to order my booklist online

Booklist orders can only be placed online if you have a school code and password. Check your printed booklist - this will tell you your school code, password the cut-off date for orders, our website address and instructions for ordering, plus the date your order will be delivered.

Security online

Network Educational Australia takes steps to ensure that all information we collect, use or disclose is accurate, up-to-date and stored in a secure environment. We work to protect the security of your information at all times. Your credit card details are not seen by our business. Payments are made on the site via Eway. Only this financial institution processes and validates your credit card details. Please note that no credit card details for online orders are kept or seen, by Network Educational Australia staff.

If I order online will it be delivered?

When ordering online all booklists will be delivered by Aramex Couriers and a signature must be obtained upon receipt of the delivery.

Order online by the cut-off date on your printed school booklist. Depending on what methods are displayed on your cover sheet, you can select from the following:

Please deliver my booklist order to my home, as indicated on my printed booklist.
Do not use a PO Box number for delivery.
Your booklist will be delivered via Aramex Couriers only.

Delivery cost = $9.90

Freight costs for home delivery

Delivery is $9.90. If you have more than 1 child and are ordering all booklists at one time you will be charged for the 1 delivery fee. If you order on separate occasions you will be charged $9.90 for each booklist order.

Your order will be sent Receipted Delivery with Aramex Couriers.

I will be away when my booklist is to be Home-Delivered: What happens to my pack?

Your order will be sent via Aramex Couriers and you will be required to sign for the delivery. Aramex Couriers will not allow neighbours to sign for the parcel.

If you are not at home, Aramex Couriers will leave a card advising you to contact them directly to arrange a better time for delivery.

I have missed the cut-off date. What can I do?

Orders: there is no guarantee that every item on your booklist will be available at Network Educational's shop as some items come in and out of stock. Should your prescribed textbooks be unavailable we can place and order for you. Full payment is required up-front and you will be sent the orders by courier service – Aramex Couriers.

How long before I receive my booklist web order?

Allow 21 days if no item delays here. We are trying to get your order out immediately but it is usually within 21 days of placing the order. If it is late it is due to Network awaiting a delivery of an item from the supplier. We usually ship as soon as we can process the order – but please realise the volumes of orders sometimes can stretch this time.

'To follow' items

Some items may not be available at the time of picking your order. If this happens, the item will be charged as part of your original order and delivered to your home when available at no extra cost.

Do I have to pay when ordering online?

Yes! We require payment for the orders before shipment.

Online payment is via credit card. All online transactions are performed via the Eway site. Your credit card will be debited immediately and you will be provided with a Network Educational Australia order confirmation number.

FIRM sale - I no longer need some of the items I ordered on my school booklist. Could you delete them from my list?

We are sorry, but due to the large numbers of orders we receive at this time of year we are unable to cancel items from your order. All orders are firm sale as we cannot cater for cancellations or change of mind. We order and pay for the items which we ship – we are not the manufacturer.

Do I have to pay for my booklist when handing it in to my school?

We would appreciate payment up-front for your booklist. You can pay for your booklist using credit card (excluding Diners Club) or Money Order. You cannot pay at the school using cash or EFTPOS.

Can I purchase the goods myself without ordering online or going through my school?

We have self-service shop located at 4/498 Scottsdale Drive, Varsity Lakes. Please see our website www.network-ed.com.au for trading hours. You are able to select and pay for your items there.

Please note: If goods are purchased from our self service shop, we are unable to guarantee supply of complete booklists. To guarantee receipt of these items, the customer MUST order through the online system prior to the cut-off date (i.e. place your order through the website, or order with the school before the cut-off date).

Can I add additional items to my booklist once I have submitted it?

Unfortunately, it is not possible to add items to lists we have received. You can place another order online and pay by credit card.

Returns policy

Damaged, misbound or faulty goods will be fully replaced if returned with proof of purchase.

Feedback

Do you have feedback that can help us provide better products or services? If so, we would really like to hear from you. Please email us at info@network-ed.com.au. Make sure you type 'Feedback' in the subject field.